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   Scrappers Heaven�s shipping charges are calculated on the weight of the total order including the box, the requested shipping speed and the shipping destination. Our shipping rates are the actual Canada Post shipping rates. Once notification of your purchase and payment has been received from Paypal your order will be packaged and weighed to find out the correct shipping charges, we will then send you an invoice through Paypal with your total shipping charge. Once payment is received for the shipping charges we will then ship out your order.

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   All orders are shipped via Canada Post Expedited Parcel, or if small enough to fit into a 6� x 9� bubble mailer it will go Canada Post Letter mail. Expedited parcels shipping time is 10-13 business days but most customers have been receiving within 1 week. Letter mail is usually 2 to 5 business days. If you would like to receive it quicker such as Xpresspost or Purolator Courier please let us know when making your payment during check out that you would like a different shipping method. Insurance on Expedited parcels is included in the shipping cost to a maximum of $100.00. Additional insurance is available at a cost of $1.20 per $100.00, up to $1,000.00.

An example of the shipping costs:
To send a 12x12 Scrapbooking Album would be approximately $13.75 for Expedited Parcel. Most orders will fit into a 12x12 pizza type box for shipping. This depending on the weight and destination should not be any more than $13.75. All papers and Scrapbooking kits will be shipped flat, they will not be sent in a tube.

All orders over $75.00 (before shipping charges and taxes) will receive FREE shipping!

   BC residents of Canada will be charged PST (7%) on their purchases.

   Scrappers Heaven is not responsible for any duty, customs, brokerage fees or foreign taxes that may apply to a shipment outside Canada. Scrappers Heaven is also not responsible for any delays as a result of clearing customs.

   Once your order leaves Scrappers Heaven�s hands we are not responsible for any damages incurred during shipping. All inquiries and claims regarding damages during shipping must be directed to the carrier, Canada Post. Reminder: Keep the original shipping container for carrier inspection.

   Scrappers Heaven wants you, the customer, to be 100% satisfied with your purchase, if there is problems with your order please contact us within 5 days of receiving your order so we can try and resolve the problem.

   Refunds (in the way of merchandise credit) will be given on defective merchandise only. Refunds do not include shipping costs and must be returned at buyers expense. Please do not return any items without prior approval from Scrappers Heaven.

   Cash Refunds (via Paypal) will be given on Out of Stock items only. Once an item has been purchased and paid for there are no refunds given due to customer deciding they don't want the product. Please ask all questions before making your purchase.

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